Privacy policy

1. Data controller

2. Data that may be processed

Depending on the channel used and the existing relationship, the following data may be processed:

• Identity and contact details.
• Content of enquiries and messages.
• Data required to manage appointments.
• Administrative and billing data, where applicable.
• Information connected with the provision of veterinary services.
• Data relating to professionals who contact us about Ecovet.
• Basic technical data recorded by the server.

These data are not necessarily collected in every case. You are advised not to send unnecessarily sensitive information by WhatsApp or email.

3. Purposes

Where applicable, data are processed to:

• Manage appointments and availability.
• Respond to enquiries.
• Provide and administer veterinary services.
• Maintain client relationships.
• Manage professional communications relating to Ecovet.
• Comply with legal obligations.
• Protect the security, integrity and operation of systems.

Data are not processed for marketing purposes, profiling or automated decision-making.

4. Lawful basis

The lawful basis depends on the context: taking requested pre-contractual steps, performing the contractual relationship, complying with legal obligations, or the legitimate interest in responding to enquiries, managing professional relationships and protecting systems. Where a specific purpose requires it, processing will be based on consent.

5. Retention

Data will be retained for as long as necessary to respond to the enquiry or provide the service, and for as long as the contractual or professional relationship continues. They may then be retained for the applicable statutory retention and limitation periods.

Technical logs are retained for as long as required for security and operation. When data are no longer needed, they will be deleted or restricted, as applicable.

6. Recipients and service providers

The clinic does not sell personal data. Service providers required for web hosting, email, support, communications or management may access them, acting in accordance with their obligations.

Data may be disclosed to public bodies, courts or authorities where there is a legal obligation to do so. Other professionals or centres may also be involved where necessary to provide the service and where a lawful basis exists.

8. International transfers

The website itself does not deliberately make international transfers through analytics or advertising. Some external providers, such as communications services, may process data outside the European Economic Area in accordance with their own safeguards and terms. Where alternative channels are available, use of those services is voluntary.

9. Rights

Data subjects may exercise their rights of access, rectification, erasure, objection, restriction and portability where applicable, and may withdraw consent where consent is the basis for processing.

Requests may be sent by email to cvlaurba@gmail.com or in writing to Avenida del Mediterráneo, 7, 04740 Roquetas de Mar, Almería. The information needed to verify identity may be requested.

A complaint may also be lodged with the Agencia Española de Protección de Datos.

10. Security

Reasonable and proportionate technical and organisational measures are applied to protect data, taking into account the nature of the processing and the risks involved.

11. External links

Google Maps, Facebook and WhatsApp are external services with their own privacy policies and terms, which apply when they are accessed.

12. Cookies and technical logs

The website does not use external analytics, behavioural advertising or tracking cookies. The website itself does not install non-essential cookies.

The server may generate technical logs, such as the IP address, date, requested resource, browser and error data, for operation, security and diagnostics.

If tools requiring consent are introduced in the future, this information will be updated and the necessary mechanism will be provided.